Refund policy

We strive for excellent craftsmanship and customer satisfaction. If you are not completely happy with your purchase, please review our policy below:

1. Return Period: You may request a return or exchange within 7 days of receiving your order.

2. Eligibility: To be eligible for a return or exchange, items must be unused, in their original packaging (if applicable), and in the same condition as when you received them.

3. Custom Items: Personalized, made-to-order, or custom-designed pieces are non-refundable unless they arrive damaged or defective.

4. Return Process:

   • Contact Us: Email us at exa.handmade@gmail.com with your order number and reason for the return/exchange within 7 days of delivery.
   • Return Authorization: We will provide instructions for returning the product if your request is approved.
   • Shipping Costs: Return shipping costs are generally the responsibility of the customer, and we recommend using a trackable service.
   • Refund Timing: Once we receive and inspect the returned item, a refund (or exchange) will be processed within 5–7 business days. Refunds will be issued via your original payment method.